Data Protection

399ba Privacy Policy — Your data is our responsibility

Your information is completely safe at 399ba. This page transparently explains how we collect, use, and protect your personal data.

Last Updated: January 2026

Your For Data Protection Our Commitment

399ba believes in transparency. Protecting your privacy is not just a policy for us — it is a responsibility we uphold every day.

Encrypted Protection

All your data is protected with 256-bit SSL encryption. Your password and payment details are never exposed under our bank-grade security system.

No Data Shared with Third Parties

399ba never sells your personal information or shares it with advertising companies. Your data is used exclusively to improve the quality of our services.

Secure Data Storage

Our servers adhere to the highest security standards. Regular security audits and firewall protections ensure your data remains safe at all times.

Your Rights Are Protected

You can request to view, correct, or delete your personal data at any time. We respond within 72 hours.

Cookie Policy

We only use necessary cookies. You can change your cookie settings at any time and keep non-essential cookies disabled.

Regular Security Reviews

Every three months, our security experts conduct a full system review. Any vulnerabilities found are addressed immediately.

1Scope & Applicability

Welcome to 399ba. This privacy policy explains how 399ba collects your personal information, the purposes for which it is used, and the steps taken to protect your privacy. This policy applies to our website, mobile app, and all related services.

By using the 399ba platform, you are deemed to have consented to this privacy policy. If you disagree with any part of it, please stop using our services and contact our support team.

We believe privacy is a fundamental right. That is why 399ba follows a Privacy by Design approach from the ground up — meaning data protection is built into the core of every product and service we offer, not added as an afterthought.

Core Commitments: We never sell your data, never share it with third parties for advertising, and never use it for unnecessary purposes without your consent.

2What Information We Collect

399ba only collects information that is genuinely needed to deliver the best gaming experience and keep our services secure. Details are outlined below.

Information you provide directly

  • At registration: name, email, mobile number, date of birth
  • For KYC verification: copy of National ID or passport
  • At payment: bKash/Nagad/Rocket number (for processing purposes only)
  • When contacting support: your messages and details of the issue

Automatically Collected Information

  • Device type, operating system, and browser version
  • IP address (for fraud prevention)
  • A log of which pages you visited on the site and for how long
  • Gaming activity records (to ensure fairness)
Data Type Reason for Collection Retention Period
Registration Details Account Management While the account is active
KYC Documents Identity Verification 5 years for legal requirements
Transaction Records Financial Records Up to 7 years
Log Data Security Monitoring 90 Days
Cookie Data Session Management At end of session or 30 days

3How Your Information Is Used

399ba uses the data it collects solely for specific, legitimate, and transparent purposes. We never misuse your information or use it beyond its intended scope.

  • Account Management: To create, activate, and secure your account
  • Payment Processing: To securely process deposits and withdrawals
  • Service Improvement: To analyze and improve your gaming experience
  • Fraud Prevention: To detect and prevent suspicious activity
  • Customer Support: To resolve your issues quickly
  • Legal Obligations: To comply with applicable laws and regulations
  • Sending Notifications: To inform you about important updates or promotions (with your consent)

Marketing Communications: We only send promotional emails or SMS with your explicit consent. The option to unsubscribe is always available.

4Data Sharing & Third Parties

399ba never sells your personal information. In specific circumstances, limited data may be shared with trusted third parties.

When Your Information May Be Shared

  • Payment Processor: To process transactions (essential data only)
  • Game Provider: For game operation purposes (user ID only)
  • Legal Authorities: Under a court order or legal obligation
  • Security Authority: For investigations into fraud or money laundering

Important: All our third-party partners are bound by strict confidentiality agreements. They may only use your information for their designated purpose.

399ba never shares your information with ad networks, data brokers, or marketing companies. This is a core principle we do not compromise on.

5Cookies & Tracking Technologies

Cookies are small text files stored in your browser. 399ba uses cookies to keep your session active and improve site performance.

Cookies We Use

  • Essential Cookies: To maintain your login session — these cannot be disabled
  • Functional Cookies: To remember your preferences (language, theme)
  • Analytics Cookies: To understand which sections of the site are most used (anonymised)
  • Security Cookies: To detect suspicious activity

You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

6Data Retention & Deletion Policy

399ba retains your information only for as long as necessary. Certain data may be kept for a defined period after account closure to meet legal requirements.

  • Account Information: while account is active + 30 days after closure
  • Financial Transaction Records: up to 7 years for legal requirements
  • KYC Documents: 5 years after verification
  • Support conversations: 2 years after resolution
  • Server logs: 90 days

Request for Data Deletion: Absent any legal obligation, we begin the deletion process within 30 days of receiving your request.

7Your Privacy Rights

As a 399ba user, you have full control over your own data. We fully respect the following rights.

  • Right to Know: You can find out what information we hold about you
  • Right to Rectification: You may request corrections to inaccurate information
  • Right to Erasure: You can request deletion of your data if there is no legal obligation to retain it
  • Right to Restrict Processing: You can request that we stop processing your data for specific purposes
  • Data Portability: You can request a copy of the data we hold about you
  • Right to Object: You may request to opt out of marketing communications

To exercise any of these rights, please contact our support team. We typically respond within 72 hours, and for complex requests, we take action within 30 days.

8Security Measures & Technology

399ba uses industry-leading security technology to protect your data. Our security framework is multi-layered and regularly updated.

  • SSL/TLS Encryption: All data transmissions are 256-bit encrypted
  • Two-Factor Authentication (2FA): Additional security layer for your account
  • Firewall: Advanced firewall system to prevent unauthorized access
  • Regular Audits: Independent security review conducted every three months
  • Data Backup: Encrypted backups stored in a secure location
  • Access Control: Staff access is limited to only the information they need

In Case of a Security Breach: In the event of a data breach, we will notify affected users by email within 72 hours and take immediate steps to resolve the issue.

9Minor Protection

399ba is an 18+ platform. We are deeply committed to protecting minors. Registration and gaming by anyone under the age of 18 is strictly prohibited.

  • Date of birth is verified at the time of registration
  • Age is verified through the KYC process
  • Accounts are immediately suspended if a user is suspected to be a minor
  • We do not knowingly collect any information from anyone under the age of 18

If a parent or guardian believes their child is using our platform, please contact our support team immediately. We will take prompt action and remove any related data.

10Privacy Policy Updates

399ba may update this privacy policy from time to time. We will notify you in advance of any significant changes.

  • Notifications will be sent via email or SMS for significant changes
  • A summary of changes and the date of update will be published on the website
  • Continued use of the service after any changes constitutes acceptance of the updated policy
  • Previous versions of the policy are available upon request

Recommendation: Check this page regularly and note the "Last Updated" date to stay informed about our latest policy.

11Contact & Complaints

For any privacy-related questions, concerns, or complaints, please reach out to us. Our data protection team is always here to help.

If you are not satisfied after contacting us, you have the right to file a complaint with an international data protection authority. However, we always prioritize resolving issues directly.

Our Commitment: We take every privacy complaint seriously. Your trust is our most valuable asset.

Safe Gaming

Enjoy with Peace of Mind 399ba Responsible Gaming

Your data is secure, your privacy is guaranteed. Join now and experience Bangladesh's most trusted gaming platform.

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