399ba Terms & Conditions — Platform Terms of Use

1 General Information & Nature of Agreement

These Terms & Conditions form a legal agreement between the 399ba platform and all its users. By registering or using the service, you are considered to have fully accepted these terms.

399ba is an online gaming platform offering Live Casino, Sports Betting, fish games, and other entertainment gaming services to players in Bangladesh and beyond. Our core mission is to provide every player with a safe, fair, and enjoyable gaming environment.

These Terms & Conditions are available in both English and Bengali. In the event of any dispute or difference in interpretation, the Bengali version shall prevail.

2 Account Registration & Verification

Opening an account on 399ba is completely free. However, providing accurate and truthful information at registration is mandatory. 399ba reserves the right to close any account created with false information at any time.

Information Required for Registration

• Full legal name (as per national ID)
• Active Bangladeshi mobile number
• Valid email address
• Date of birth (18 years of age or older)
• Strong password (at least 8 characters)

Each person may register only one account. Attempting to open multiple accounts from the same device, IP address, or payment method may result in all accounts being suspended.

Identity Verification (KYC)

KYC verification may be required to withdraw above a certain amount or to participate in special promotions. This may involve submitting a copy of your national ID or passport. 399ba keeps all your information strictly confidential.

3 Age & Eligibility Requirements

You must be at least 18 years old to play on 399ba. This platform is strictly off-limits to anyone under 18. During registration, you are required to confirm that you are 18 years of age or older.

Additionally, if online gaming is prohibited by law in your country or place of residence, you are not permitted to use 399ba. You are solely responsible for understanding and complying with the laws of your own country.

4 Deposit & Withdrawal Rules

399ba supports transactions via popular Bangladeshi payment methods including bKash, Nagad, and Rocket. All transactions are secured with SSL encryption.

Deposit Terms

• Minimum deposit amount as specified on the platform
• Deposits are generally credited to your account instantly or within 5 minutes
• You must only use payment methods registered in your own name
• Deposits through third parties are strictly prohibited

Withdrawal Terms

• Withdrawal requests are generally processed within 15 minutes to 24 hours
• KYC verification must be completed before making a withdrawal
• Withdrawals can only be made to the same payment method used for the deposit
• Wagering requirements must be fulfilled before bonus funds can be withdrawn

5 Bonuses & Promotional Offers

399ba regularly offers a variety of bonuses and promotional deals. Each offer comes with its own terms, which you should read carefully before opting in.

General Bonus Terms

• Welcome bonus applies to first deposit only
• Wagering requirements must be met to withdraw bonus funds (typically 15x to 30x)
• Multiple bonuses cannot be active at the same time
• Bonuses have a set expiry date — they are automatically cancelled once expired
• If bonus abuse is suspected, the bonus may be voided and the account may be subject to investigation

Referral bonuses, cashback, and weekly reload bonuses each come with their own terms and conditions, available in full on the relevant promotion page. 399ba reserves the right to modify or cancel any promotion at any time.

6 Betting Rules & Gaming Policy

All games on 399ba are conducted fairly and accurately. Our game providers are internationally licensed and subject to regular audits.

• Each game has its own betting limits — these must be followed
• Game outcomes are determined by an RNG (Random Number Generator) — no manipulation is possible
• If a game is interrupted due to a technical error, 399ba will resolve the issue
• 399ba is not liable for any game losses resulting from internet disconnection
• In live games, the dealer's decision is final

7 Prohibited Activities & Anti-Fraud Policy

The following activities are strictly prohibited on 399ba. Violating these Terms & Conditions will result in permanent account closure and may lead to the forfeiture of any deposited funds.

• Operating multiple accounts under the same identity
• Bonus Hunting/Arbitrage
• Money laundering or use of illegally obtained funds
• Hacking, bots, or automated software usage
• Intentionally exploiting platform vulnerabilities or bugs
• Cheating or harassing other players
• Use of Third-Party Payment Methods

8 Responsible Gaming Policy

399ba is deeply committed to responsible gaming. We want every player to enjoy gaming as a form of entertainment — not as a source of addiction or financial harm.

• Option to set deposit limits (daily, weekly, monthly)
• Self-Exclusion option — temporarily deactivating your account for a set period
• Cooling-off period — take a break ranging from 24 hours to 6 months
• Session Time Limit — capping continuous gaming sessions
• Reality Check — displaying a spending summary at regular intervals

If you feel that gaming is having a negative impact on your daily life, please contact our support team immediately. For more information, visit our Responsible Gaming View page.

9 Privacy & Data Protection

399ba takes the security of your personal information extremely seriously. We never sell or share your data with third parties.

• All data is protected with 256-bit SSL encryption
• Payment details are never stored directly on our servers
• Information may be disclosed to relevant authorities when required by law
• You have the right to request access to or deletion of your personal data

For more details, visit our Privacy Policy Read.

10 Terms & Conditions Updates

399ba reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. For significant changes, notice will be provided at least 7 days in advance via your registered email and on the platform.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms. If you do not agree to the changes, you may close your account at any time.

11 Account Closure & Service Suspension

399ba reserves the right to suspend or close an account under any of the following circumstances:

• Violation of Terms & Conditions
• Registering with false or inaccurate information
• If fraud or deception is suspected
• If money laundering is suspected
• If identified as a minor
• Extended period of inactivity (more than 12 months)

Before closing an account, 399ba will notify you by email and give you a reasonable opportunity to respond. However, in cases of fraud, immediate action may be taken.

12 Contact & Dispute Resolution

For any questions, complaints, or disputes, please contact our support team first. We aim to respond within 48 hours.

• Live Chat: 24/7 support in Bengali
• Email: [email protected]
• For general enquiries FAQ Page View

If a dispute cannot be resolved directly, it may be referred to a neutral third party through our dispute resolution process. 399ba is committed to fair and timely resolutions at all times.

All legal matters relating to these Terms & Conditions shall be governed by international gaming laws and the regulations of the relevant licensing authority.